Global Support

Memex Inc. is committed to its customers around the world.

Memex’s approach to global distribution is to work with local “Partners”; Systems Integrators, Dealers, Machine Service technicians and Resellers all on a global geographic coverage model.  This way, the best knowledge from the Memex OEM development and support head office knowledgebase is co-operatively channeled to the field, allowing the local installation team to work directly with customers.

There are currently over 330 Partners of Memex Inc. world-wide. The Partners offer knowledgeable staff trained in Memex products, connectivity, project and integration services, and can deliver services locally in a timely manner.  The Memex Partners that are situated around the world can support the growing global culture of modern manufacturing technology.

Global Support

For plants that desire to have local support, Memex Partners are the solution as they are local and directly connected to Memex and certified for Memex product installations.

For enterprise companies that desire to standardize on one solution, Memex offers direct support with a variety of package services to assist the global team.

Ideally, a combination of Memex services and Partners delivers the best solution to customers.

Memex Partners currently operate in the following countries:

Argentina, Australia, Bangladesh, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Columbia, Croatia, Finland ,France, Germany, India, Iran, Ireland, Israel, Japan, Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Pakistan, Peru, Poland, Portugal, Qatar, Russia, Singapore, South Africa, Spain, Sri Lanka, Sweden, Taiwan, Thailand, United Arab Emirates, UK, Ukraine, USA, Venezuela and Vietnam.

Memex Support

For details on Technical Support, please click here.

  • 24/7 access to Help Desk technical articles
  • Case management system for ticketing and control; http://support.memex.ca/
  • Encrypted remote access for qualified customers
  • Service Packages allow customers access to Ad-Hoc training
  • 24/7 Merlin Alerts via our remote service is available
  • Configuring of MERLIN and MERLIN Operating Portal Remotely is available
  • Full Training is available remotely or On-Site if required
  • Project Management and Consulting is available
  • Multi-language support is available within the package using Microsoft tools.

Partner Programs

We have developed partnerships with innovative companies which have goals similar to our own: to deliver to their local customers services that revolutionize manufacturing connectivity and efficiency. There are various Partner programs tailored to each partner’s skill levels, certification and delivery ability categorized as Bronze, Silver, Gold and Platinum.

Take a look at the companies who have partnered with Memex Inc. to bring you the best of the best in manufacturing connectivity solutions.  Memex Partners